Welcome to Uhuru Continental Spices!
We believe great food starts with great flavour. Whether you’re exploring our spices for the first time or restocking your kitchen favourites, we’re here to help.
Here are answers to some of the most common questions.
1. ABOUT OUR PRODUCTS
What products do you sell?
We offer a selection of spices, herbs, seasonings, seeds, dried ingredients and flavour blends designed to bring more flavour and inspiration to your cooking.
Are your spices natural?
We aim to bring you quality ingredients and flavourful products. Please refer to the individual product descriptions and ingredient lists for specific product information.
Do you sell African-inspired spices?
Yes! Our collection celebrates bold flavours and culinary inspiration from across Africa, alongside seasonings suitable for everyday cooking and international dishes.
Are your products suitable for vegetarians and vegans?
This depends on the individual product. Please check the ingredients listed on each product page before purchasing.
Do your products contain allergens?
Some products may contain allergens or be processed in environments where allergens are present. Always check the product packaging and ingredient information before consumption. If you have a serious allergy, contact us before ordering.
2. PLACING AN ORDER
How do I place an order?
Shopping with us is easy:
- Browse our online store.
- Select your favourite products.
- Add them to your shopping cart.
- Proceed to checkout.
- Enter your delivery and contact details.
- Select your preferred payment method.
- Confirm your order.
You will receive an order confirmation once your purchase has been successfully placed.
Do I need an account to place an order?
You can shop as a guest if guest checkout is available. Creating an account makes it easier to track orders, view your purchase history and manage your details.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. We will try to assist if the order has not yet been processed or dispatched.
How do I know if my order was successful?
You should receive an order confirmation email containing your order details. Please check your spam or junk folder if you cannot find it.
3. PAYMENTS
What payment methods do you accept?
We accept online payments through PayFast. Available payment options will be displayed during checkout and may include supported bank card and other payment methods.
Is it safe to pay online?
Payments are processed through PayFast, a third-party payment provider. Your payment is handled through its secure payment system.
When will my payment be confirmed?
Your order will be updated once payment confirmation has been received from the payment provider.
What happens if my payment fails?
If your payment fails, please check with your bank or payment provider. You can also try again at checkout or contact us for assistance.
4. DELIVERY AND SHIPPING
Where do you deliver?
We deliver within South Africa to supported delivery areas. Available delivery options will be displayed during checkout.
How much does delivery cost?
Delivery charges are calculated and displayed during checkout before you complete your purchase.
How long does delivery take?
Delivery times depend on your location, courier availability and order processing time. Estimated delivery information will be communicated where available.
Can I track my order?
Where tracking is provided by the courier, we will share the tracking details once your order has been dispatched.
What happens if my order arrives damaged?
Please contact us as soon as possible and provide your order number and photographs of the damaged packaging or product. We will investigate and assist with an appropriate resolution.
5. PRODUCT STORAGE AND USAGE
How should I store my spices?
For the best quality and flavour:
- Store spices in airtight containers.
- Keep them in a cool, dry place.
- Avoid direct sunlight and excessive heat.
- Keep containers away from moisture.
- Always close packaging properly after use.
How long do spices last?
Shelf life varies depending on the product. Please check the best-before or expiry information on the packaging.
Can I use your spices for meat, chicken, fish and vegetables?
Many of our spices and blends can be used across different dishes. Check individual product descriptions for suggested uses and recipe inspiration.
Do you provide recipes?
Yes! Visit our Recipes section for cooking inspiration, flavour combinations and ideas on how to use our spices in everyday meals.
6. RETURNS AND REFUNDS
Can I return a product?
Because our products are food items, certain hygiene and food safety restrictions apply. However, we will assist with eligible returns involving damaged, defective, incorrect or expired products, in accordance with applicable consumer protection laws.
Can I get a refund?
Refunds may be provided where appropriate, including when an order cannot be fulfilled or a product qualifies for a refund under our Returns Policy or applicable law.
What if I receive the wrong product?
Contact us with your order number and photographs of the product received. We will investigate and arrange an appropriate solution.
Where can I read your full Returns Policy?
Visit our Refund and Returns Policy page for complete information.
7. SPICE CLUB AND NEWSLETTERS
What is the Uhuru Spice Club?
The Uhuru Spice Club is our community for food lovers who enjoy exploring flavours, discovering recipes and keeping up with new products and special offers.
How do I join?
Subscribe using the newsletter signup form on our website.
What will I receive?
You may receive recipes, cooking inspiration, product announcements, exclusive offers and updates from Uhuru Continental Spices.
Can I unsubscribe?
Yes. You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
8. CONTACT AND CUSTOMER SUPPORT
How can I contact Uhuru Continental Spices?
You can reach us through the contact details provided on our Contact Us page.
Website: https://uhurucontinental-spices.com
What should I include when contacting customer support?
For order-related enquiries, please include your order number, full name and a brief description of your enquiry. This helps us assist you faster.
STILL HAVE QUESTIONS?
We are always happy to help!
Whether you need assistance choosing a spice, placing an order or finding inspiration for your next meal, get in touch with our team.
UHURU CONTINENTAL SPICES
Bringing bold flavour and African inspiration to every kitchen.