Effective date: 1 November 2026
1. Introduction
Welcome to Uhuru Continental Spices.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, purchase products or communicate with us.
This policy is intended to comply with the Protection of Personal Information Act (POPIA) of South Africa.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
When you visit or make a purchase from our website, we may collect the following information:
Personal and contact information
- Full name and surname.
- Email address.
- Telephone or mobile number.
- Billing address.
- Delivery or shipping address.
Account information
- Username and password when you register an account.
- Order history.
- Account preferences.
Order and payment information
- Products purchased.
- Order details and transaction references.
- Payment status and payment confirmation.
Payments are processed through third-party payment service providers, including PayFast. We do not intend to store your full bank card details on our website.
Technical information
We may automatically collect certain technical information, including:
- IP address.
- Browser type and device information.
- Website usage information.
- Pages visited and interactions with our website.
- Cookies and similar tracking technologies.
3. How We Use Your Information
We collect and use your information to:
- Process and fulfil your orders.
- Arrange product delivery.
- Manage your customer account.
- Process and confirm payments.
- Communicate order updates and delivery information.
- Respond to enquiries and customer support requests.
- Improve our website, products and services.
- Prevent fraudulent transactions and protect our business.
- Send promotional offers, recipes, product updates and newsletters where you have agreed to receive them.
- Meet our legal, accounting and regulatory obligations.
4. Payments
Our website uses third-party payment providers, including PayFast, to process online payments.
When you select a payment method at checkout, relevant transaction information is shared with the payment provider to complete your payment securely.
Your payment information is subject to the payment provider’s own privacy and security policies.
We do not control how independent payment providers process information under their own policies.
5. Sharing Your Personal Information
We do not sell or rent your personal information to third parties.
However, we may share relevant information with trusted service providers when necessary to operate our business and provide our services.
These may include:
- Payment providers: To process and verify payments.
- Delivery and courier companies: To deliver your orders.
- Website hosting providers: To host and maintain our website.
- Website service providers: To support website functionality, security and maintenance.
- Email and marketing platforms: To send newsletters and promotional communications where applicable.
- Professional advisers and authorities: Where disclosure is required by law or necessary to protect our legal rights.
We only share information that is reasonably necessary for the relevant purpose.
6. Cookies and Website Technologies
Our website uses cookies and similar technologies to improve your browsing and shopping experience.
Cookies may be used to:
- Remember items in your shopping cart.
- Keep you signed in to your account.
- Remember your website preferences.
- Improve website performance.
- Understand how visitors use our website.
- Support website security and functionality.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website features, including shopping cart and checkout functionality.
Where required, we will request consent for non-essential cookies.
7. Marketing Communications
If you subscribe to our newsletter or agree to receive marketing communications, we may use your email address to send you:
- New product announcements.
- Special offers and promotions.
- Recipes and cooking inspiration.
- Updates about Uhuru Continental Spices.
- Other relevant news and offers.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
We will not send promotional communications where your consent is required but has not been obtained.
8. Protecting Your Information
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access.
- Loss or theft.
- Misuse or disclosure.
- Unauthorised alteration.
- Accidental destruction.
Although we take reasonable steps to protect your information, no online system or electronic transmission can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
For example:
- Order and transaction records may be retained to meet accounting and legal requirements.
- Customer account information may be retained while your account remains active.
- Marketing information may be retained until you unsubscribe or withdraw your consent, subject to applicable legal requirements.
- Technical information may be retained for security, analytical and operational purposes.
When information is no longer required, we will take reasonable steps to delete, destroy or anonymise it, where appropriate.
10. Your Rights Under POPIA
Under South Africa’s Protection of Personal Information Act (POPIA), you may have the right to:
- Request access to your personal information.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where legally appropriate.
- Object to certain forms of processing.
- Withdraw consent where processing is based on consent.
- Object to direct marketing.
- Lodge a complaint with the Information Regulator.
To exercise your rights, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
11. Third-Party Websites
Our website may contain links to third-party websites, payment services or other external platforms.
These websites operate independently and have their own privacy policies and practices.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
12. Children’s Privacy
Our website and products are not specifically directed at children.
We do not knowingly collect personal information from children without the appropriate consent or legal authority.
If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to address the situation.
13. International Transfers of Information
Some of our website hosting, payment, email or technical service providers may process information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with applicable data protection requirements, including POPIA.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, services or legal requirements.
Any updates will be published on this page, together with the revised effective date.
We encourage you to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to exercise your privacy rights, please contact us.
Business: Uhuru Continental Spices
Website: https://uhurucontinental-spices.com
Email: [Insert your business email address]
Telephone: [Insert your business telephone number]
Business Address: [Insert your business address]
Information Officer: [Insert the name or role of your designated Information Officer]
We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.