DELIVERY INFORMATION

At Uhuru Continental Spices, we want your favourite flavours to reach your kitchen safely and conveniently.

We take care when preparing and packaging every order to ensure your spices, herbs and seasonings arrive in good condition.

Please read our delivery information before placing your order.

1. WHERE WE DELIVER

We currently offer delivery within South Africa to areas supported by our courier services.

Delivery availability may depend on your location and the courier services operating in your area.

If your delivery address is outside our available delivery areas, please contact us before placing your order.

2. DELIVERY COSTS

Delivery charges are calculated and displayed during checkout before you complete your purchase.

The delivery fee may vary depending on:

Your delivery location.
The size and weight of your order.
The available courier service.

Please check the delivery amount displayed at checkout before confirming payment.

3. ORDER PROCESSING

Once your payment has been successfully confirmed, your order will be prepared for dispatch.

We aim to process and prepare orders within 1–2 business days after payment confirmation.

Orders placed over weekends or public holidays will generally be processed on the next business day.

You will receive an order confirmation email after successfully placing your order.

4. ESTIMATED DELIVERY TIMES

Delivery times depend on your location and courier availability.

Our estimated delivery timeframes are:

Main centres: 2–5 business days.
Regional areas: 3–7 business days.
Remote areas: Delivery may take longer, depending on courier coverage.

These are estimates and not guaranteed delivery dates. Delays may occur due to public holidays, weather conditions, courier operations or other circumstances beyond our reasonable control.

Where a specific delivery timeframe has been agreed with you, we will communicate any significant changes.

5. ORDER TRACKING

Where tracking is available, we will provide your courier tracking details once your order has been dispatched.

You can use the tracking information to follow your delivery.

If you have not received tracking information or need assistance with your order, please contact our customer support team.

6. DELIVERY ADDRESS

Please ensure that your delivery information is accurate and complete when placing your order.

This includes:

Full name and surname.
Correct street address.
Suburb and city.
Postal code.
Active contact number.
Any relevant delivery instructions.

Uhuru Continental Spices cannot guarantee successful delivery where incorrect or incomplete information has been provided.

If you need to update your delivery address, contact us as soon as possible before your order is dispatched.

7. RECEIVING YOUR ORDER

Please ensure that someone is available to receive your delivery at the address provided.

Depending on the courier’s delivery procedures, the recipient may be required to confirm receipt of the package.

If nobody is available, the courier may arrange another delivery attempt or contact you to make alternative arrangements.

Additional delivery arrangements may be subject to courier charges, where applicable and legally permitted.

8. DAMAGED OR INCORRECT DELIVERIES

We take care when packaging our products, but occasionally things can go wrong during delivery.

If you receive:

Damaged packaging or products.
The wrong product.
Missing items.
Products that appear to have been tampered with.

Please contact us as soon as possible.

Include your order number, a description of the problem and photographs where applicable.

We will investigate and arrange an appropriate resolution in accordance with our Refund and Returns Policy and applicable consumer protection laws.

9. DELAYED OR MISSING ORDERS

If your order has not arrived within the estimated delivery timeframe, please contact us.

We will investigate the delivery status with the courier and assist you with the next steps.

If an order cannot be fulfilled or delivered, we will communicate with you regarding the available options and any applicable refund or cancellation rights.

10. DELIVERY DURING PUBLIC HOLIDAYS

Courier services may operate on reduced schedules or close during public holidays.

Orders placed during these periods may take longer to process and deliver.

We recommend placing orders in advance during busy shopping periods and before major holidays.

11. CONTACT US

Need help with your delivery?

Our team is happy to assist with order updates, tracking enquiries and delivery-related questions.

Business: Uhuru Continental Spices
Website: https://uhurucontinental-spices.com
Email: info@uhurucontinental-spices.com
Telephone/WhatsApp: +27 (0) 61 511 8817

Please include your order number when contacting us about an existing order.

UHURU CONTINENTAL SPICES

Taste the Soul of Africa.